Cardinal Property Management has been providing professional HOA and certified community association management services in Southern California since 1981. Below are frequently asked questions (FAQs) about Cardinal Property Management, grouped by category. For more details, visit our About page.
1. What does Cardinal Property Management do?
We specialize in comprehensive certified community association management services for homeowners associations (HOAs) and planned unit developments (PUDs). We handle day-to-day operations so boards and homeowners can focus on enjoying their communities.Services include financial management, administrative support, property oversight, consulting, escrow document services, and more.
2. How long has Cardinal Property Management been in business?
We were founded in 1981 and our team has over 40 years of experience enhancing community living. We are now known as one of the top HOA property management companies in Southern California.
3. What certifications and affiliations does Cardinal Property Management hold?
We are nationally designated as an Accredited Association Management Company (AAMC), a founding member of the California Association of Community Managers (CACM), and an active member of the Community Associations Institute (CAI). Our managers hold designations such as Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM).
4. Who leads the Cardinal team?
Susan Naples founded the company in 1981. She holds two national certifications, Certified Manager of Community Associations (CMCA) and Professional Community Association Manager (PCAM) from the Community Associations Institute (CAI). During her decades of committed service to community associations, Susan has served on numerous state and national committees for CACM and CAI.
Additionally, our leadership team includes :
Farrah Esquer, CEO/President, (CMCA, AMS, PCAM)
Karen Holthe, Vice President, (CMCA, AMS, PCAM)
Anna Hibbs, Chief Financial Officer
as well as many other experienced senior managers.
5. Where do we provide services?
We provide certified community association management services for Southern California, including Orange County, Los Angeles County, the Inland Empire, including Riverside and San Bernardino Counties, and the San Gabriel Valley.
6. What services does Cardinal Property Management offer?
Our certified community association management services include financial management (billing, collections, budgeting, reporting), administrative support (board meetings, records, online portals), property oversight (inspections, work orders, emergencies, rules enforcement), consulting from certified managers, escrow document services, and vendor coordination.
7. Do we customize services for HOAs?
Yes, we tailor our certified community association management services to each association's needs while ensuring compliance with state and national laws. We are committed to customizing our services to fit the evolving needs of each HOA and their unique communities.
8. How does Cardinal Property Management support HOA board members?
We act as a strategic partner, handling operations, providing guidance from certified managers, preparing for meetings, and ensuring ethical and legal decision-making. Additionally, we host free courses throughout the year to provide continuing education for HOA boards. As a certified community association management company, we truly believe that knowledgeable association boards are the backbone of successful, thriving communities.
9. How do I contact Cardinal Property Management?
Cardinal Property Management is located at:
3111 N Tustin St Ste. 200, Orange, CA 92865
Phone: (714) 779-1300 or toll-free (800) 400-6686
Email: contactus@cardinal-online.com.
10. What are our business hours?
Our business hours are as follows:
Monday – Friday: 8:30 a.m.–12:30 p.m PST. and 1:30–5:00 p.m. PST
In-office appointments and walk-ins are available until 4:30 p.m PST.
If you have additional questions or would like more detailed information about partnering with us for certified community association management services, please visit our Contact page.
